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- Setting goals
- Development of budget
- Agreeing to a time frame and work principles
- Finalising contract for carrying out research
FORMATION OF INDICATORS AND DATA COLLECTION
- Quantitative methods: survey, questionnaire, online survey, sending survey by post or e-mail, knowledge testing, competency, skills, quantitative observation
- Qualitative methods: in-depth interview, focus groups, structured and semi structured interviews, qualitative observation
- Research results
- Conclusion, recommendations and guidelines